Program Information
RV Warranty Dispute Program Mediation
The RV Warranty Dispute Program is a free service for owners of recreational vehicles with warranty disputes. Individual Mediators review warranty complaints in local areas. Settlement Agreements are binding on both parties.
The principles of dispute resolution incorporate the notions of balance and fairness and require:
The mediation conference be facilitated by a neutral party
All parties have the same rights and responsibilities
Demonstration of both the fact and appearance of objectivity
Avoidance of any conflicts of interest
Operation within the rules of the program
Settlement Agreements on every matter to be expressed in clear and understandable language
RV Warranty Dispute Program Mediator Qualifications & Requirements
The Mediation Process
DeMars & Associates handles all administrative aspects of the arbitration process, including case intake, screening, scheduling and document collection/ distribution.
Mediator is hired as an independent contractor & paid on a per-case basis
FTC §703 guidelines and state regulations require all eligible cases to be processed and resolved within 40 days
Mediator is contacted immediately upon receipt of eligible case
Parties may be represented by attorneys at the mediation and may include the manufacturer and consumer
Mediations may take one to four hours. Mediators have authority to call impasse when appropriate
Mediator will draft, collect signatures, and submit mediation agreement to DeMars using mediation agreement template and manufacturer waiver forms
Minimum of 40 hours of mediation training
Mediator Qualifications
Minimum of 40 hours of mediation training
Practical experience in 10 business/civil mediations
Demonstrated ability to remain impartial and comply with all disclosure requirements
To request more information about this position or to submit your resume for consideration, please contact Rylee McCoy.
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