CAP Motors for Motor Vehicle Disputes

Program Information

The Consumer Arbitration Program for Motor Vehicles is a free service for owners of Porsche vehicles with warranty disputes. Individual Arbitrators review warranty complaints in local areas.  Decisions are binding on the manufacturer, once accepted by the consumer.

The principles of dispute resolution incorporate the notions of balance and fairness and require:

  • The decision be made by a neutral party
  • All parties have the same rights and responsibilities
  • Demonstration of both the fact and appearance of objectivity
  • Avoidance of any conflicts of interest
  • Operation within the rules of the program
  • Decisions on every matter to be expressed in clear and understandable language

The Mediation Process

DeMars & Associates handles all administrative aspects of the arbitration process, including case intake, screening, scheduling and document collection/ distribution.

  • Mediator is hired as an independent contractor & paid on a per-case basis
  • FTC §703 guidelines and state regulations require all eligible cases to be processed and resolved within 40 days
  • Mediator is contacted immediately upon receipt of eligible case
  • Parties may be represented by attorneys at the mediation and may include the manufacturer and consumer
  • Mediations may take one to four hours. Mediators have authority to call impasse when appropriate
  • Disputes not resolved through mediation will continue on to arbitration
  • Mediator will draft, collect signatures, and submit mediation agreement to DeMars using mediation agreement template and manufacturer waiver forms
  • Minimum of 40 hours of mediation training

Mediator Qualifications

  • Minimum of 40 hours of mediation training
  • Practical experience in 10 business/civil mediations
  • Demonstrated ability to remain impartial and comply with all disclosure requirements

To request more information about this position or to submit your resume for consideration, please click here

The Arbitration Process

DeMars & Associates handles all administrative aspects of the arbitration process, including case intake, screening, scheduling and document collection/ distribution.

  • Arbitrator is hired as an independent contractor & paid on a per-case basis
  • FTC §703 guidelines and state regulations require all eligible cases to be processed and resolved within 40 days
  • Arbitrator is contacted immediately upon receipt of eligible case
  • Parties may be represented by attorneys at the arbitration and may include the manufacturer and consumer
  • Arbitrations may take one day
  • Decision are made after considerations of the applicable State Lemon Law
  • Arbitrator will render decision within 48 hours
  • There is an established decision letter template; arbitrator will only need to provide a brief reasoning for decision

Arbitrator Qualifications

  • Candidate be an Attorney or Judge
  • Practical experience in 10 business/civil arbitrations
  • Demonstrated ability to remain impartial and comply with all disclosure requirements

To request more information about this position or to submit your resume for consideration, please email Michelle, the Program Coordinator, at mcramer@demarsassociates.com.

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