Our Online Dispute Resolution Services


Advantages of Online Dispute Resolution

The Neutral reviews both sides of the story.  You can be sure that you’re being heard.

Our Neutrals are selected from a pool of trained professionals located throughout the United States (NetNeutrals.com) and Europe (NetNeutrals EU) with experience in fields relevant to your dispute.  Our Neutrals use proven mediation and adjudication techniques to help you reach an agreement and resolution.

Because NetNeutrals.com and NetNeutrals EU are done completely online, you can manage your claim anywhere and any time. Whether you’re at work or at home, with NetNeutrals you can participate at your convenience 24 hours a day.

Fast Results
Some dispute resolution processes take months to complete, and court proceedings can drag on for years. NetNeutrals offers a speedy alternative so you can move forward.

Online Dispute Resolution (ODR) is an innovative way to handle disputes in a secure and confidential environment. NetNeutrals’ ODR systems are custom designed to offer you the opportunity to fully participate in dispute resolution while including immediate access to your files and 24 hour convenience.

Simply put, it’s easy to use. Whether you’re starting a new case or logging in to an existing one, the Forum is just a click away. Once you’re there, everything you need is at your fingertips.



NetNeutrals.com is an Online Dispute Resolution (ODR) program, an innovative way to manage disputes or disagreements online.

NetNeutrals.com helps consumers and businesses quickly resolve disputes with its simple process and convenient online forum.  Use our free direct negotiation forum, or request a skilled Neutral with technical expertise to join the discussion and help you reach resolution.

To learn more about NetNeutrals.com, or to Start an Independent Feedback Review (IFR) case for negative or neutral feedback left on an eBay transaction, please Click Here.

To see eBay's explanation of our services, please click here.


NetNeutrals Independent Reviewers

Photo by Ridofranz/iStock / Getty Images
Photo by Ridofranz/iStock / Getty Images

Our Neutrals are trained, independent professionals with experience in the field of your dispute. 

Neutrals complete the Independent Feeback Review process by determining whether feedback left about an online transaction meets the Guidelines for Feedback Withdrawal.  The Neutral posts a decision indicating whether the feedback does or does not meet the guidelines and provides a brief basis for the decision.

Neutrals are randomly selected from a pool of experienced professionals. 


A Sample of NetNeutrals Independent Reviewers

Morristown, New Jersey

Retired Attorney, Member of New Jersey Association of Professional Mediators, and an approved mediator for the Superior Court of New Jersey. Has extensive experience in dispute resolution, including lemon law and construction arbitrations.  Has been a neutral for NetNeutrals since 2011.   

Boca Raton, Florida

Former Legal Publications specialist for the US Government, Masters in Business and Public Administration.  


Licensed Attorney and founder of Mediation Services company.  Member of Equal Access to Justice Initiative, Executive Committee Member of Michigan Bar Alternative Dispute Resolution section.  

Milwaukee, Wisconsin

Licensed Attorney with extensive experience in lemon law arbitration programs and online dispute resolution.  Has been a trained neutral since 2011.  

This is a sample listing of the many qualified Neutrals that NetNeutrals.com utilizes in reviewing cases.



NetNeutrals EU

NetNeutrals EU is an Online Dispute Resolution service for businesses and consumers based in the EU and around the world.  We specialize in helping resolve disputes across borders in a simple and efficient manner.  

Consumers and businesses can communicate directly through an online Conciliation process to try and reach resolution.  Parties can also invite in a third-party Neutral for mediation and adjudication.

NetNeutrals EU is compliant with the EU directive for Alternative and Online Dispute Resolution.  NetNeutrals EU is a UK certified ADR scheme.

General Rules of the NetNeutrals EU ADR Scheme

  1. Process is free to consumer
  2. Available for both domestic and cross-border disputes; involving e-commerce, motors, and travel
  3. Consumer must have already contacted the trader and be unsatisfied with the response to the complaint
  4. Alternative Dispute Resolution (ADR) Officials (Mediators and Adjudicators) are neutral parties without trader or consumer affiliations. They have expertise in the law and subject matter.
  5. Consumers cannot file for ADR with a second provider
  6. Process is voluntary; either party may leave the process at any time
  7. Complaint cannot be more than one year old
  8. Process takes no more than 90 days

The information contained in this website is for general information purposes only.  For further information, click on the following link, Disclaimer.