Program Information
The Consumer Arbitration Program for Recreation Vehicles is a free service for owners of recreational vehicles with warranty disputes. Mediators facilitate discussion between consumers and multiple manufacturers to resolve warranty disputes in local areas.

The principles of dispute resolution incorporate the notions of balance and fairness, and require:

• The mediation be facilitated by a neutral party
• All parties have the same rights and responsibilities
• Demonstration of both the fact and appearance of objectivity
• Avoidance of any conflicts of interest
• Operation within the rules of the program
• Agreements on every matter to be expressed in clear and understandable language

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The Mediation Process
DeMars & Associates handles all administrative aspects of the mediation process including case intake, screening, scheduling and document collection/ distribution.

• Mediator is hired as an independent contractor & paid on a per-case basis
• FTC §703 and state regulations require all eligible cases to be processed and resolved within 40 days
• Mediator is contacted immediately upon receipt of eligible case
• Parties may be represented by attorneys at the mediation and may include chassis manufacturer, finishing manufacturer and consumer
• All concerns related to RV, including living quarters and service issues, may be discussed during mediation
• Mediations may take one to four hours. Mediators have authority to call impasse when appropriate
• Disputes not resolved through mediation will continue on to arbitration where only chassis-related concerns will be reviewed
• Mediator will draft, collect signatures and submit mediation agreement to DeMars using mediation agreement template and manufacturer waiver forms

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Mediator Qualifications

• Minimum of 40 hours of mediation training
• Practical experience in 10 business/civil mediations
• Demonstrated ability to remain impartial and comply with all disclosure requirements

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To submit your resume to be considered for this position, please click here.