In a perfect world, every building plan would be well designed and easy to construct. Every project would complete on time and under budget leading to a perfect builder-customer relationship. DeMars and Associates, recognizes the reality of the homebuilding industry. An Alternative Dispute Resolution (ADR) program is a beneficial, equitable and reasonable solution to complicated and costly litigation for consumers and homebuilders alike. ADR programs improve overall economic conditions and reduce project costs. By implementing an ADR program, a homebuilder demonstrates their commitment to quality assurance, customer service and the American Dream of homeownership. The scenario on the right illustrates how home warranty dispute resolution programs enhance the customer-builder relationship.