The healthcare system is complex and difficult to comprehend, especially with so many players involved. All healthcare delivery environments are filled with multiple sources of conflicts. Disputes over patient expectations, medical treatment decisions and reimbursements for services are just a few of the situations that can create difficulties. Integrating Alternative Dispute Resolution programs into quality healthcare services is one innovative approach to resolving conflicts. ADR offers a number of advantages, such as: Speed Significant cost savings compared to litigation Confidentiality Flexibility Opportunities for cooperation between the two parties Approved by courts in many jurisdictions ADR programs offer participants more control, leading to better solutions and more peace of mind.