In recent years, government use of ADR programs has increased thanks in part to the Administrative Dispute Resolution Act of 1996 (ADRA). Government agencies recognize the numerous advantages of ADR, including: Faster resolution of issues; More creative, satisfying and enduring solutions; Reduced transaction costs; Fostering a culture of respect and trust among agencies, stakeholders, and employees; Improved working relationships; Increased likelihood of compliance with laws and regulations; Broader stakeholder support for agency programs; and Better outcomes. These advantages of Alternative Dispute Resolution are beneficial to the government, both as a promoter of justice, and as a potential party to disputes. (Adapted from the EPA's Policy on Alternative Dispute Resolution published in the Federal Register, Volume 65, Number 249 at page 81859) The Administrative Dispute Resolution Act of 1996 (ADRA) defines ADR as "any procedure that is used to resolve issues in controversy, including but not limited to, conciliation, facilitation, mediation, fact finding, mini-trials, arbitration, and use of ombuds, or any combination thereof.'' 5 U.S.C. 571(3). With over 13 years of experience administering dispute resolution programs and training dispute resolution professionals, DeMars & Associates, Ltd. has the expertise to assist state, local and federal government agencies in designing, implementing and administering dispute resolution programs.