At DeMars & Associates, we make it our business to keep up
with the latest news and changes in laws and regulations.
We like to share what we know, and this section will feature
helpful information about arbitration.
In addition, DeMars & Associates is a founding member of
the Customer Care Alliance. The Customer Care Alliance is
a consortium of companies with expertise in all facets of
customer care including:
- inbound and outbound call management
- retail complaint handling
- multichannel customer care operations
- customer care technologies
- customer satisfaction/loyalty measurement
- customer care training
- dispute resolution
Customer Care Alliance is dedicated to fostering customer
care innovation and best practices that increase customer
satisfaction/loyalty and show a positive return on investment.
The Alliance sponsors national research studies, cross industry-
and industry-specific conferences, and company-specific workshops.
1608 KING STREET, SUITE 100
ALEXANDRIA, VIRGINIA 22314
TELEPHONE 703.519.6987
FACSIMILE 703.519.6986
http://www.ccareall.org
Automotive Solutions
DeMars has formed a strategic alliance with Morley Companies,
Inc. to provide the automotive industry with a complete, integrated
range of solutions that leverages our organizations’ strengths
from the identification of a consumer problem to its successful
resolution.
We offer a comprehensive package of services that encompasses
every aspect of escalated concern management – from initial
notification, mediation and arbitration through vehicle buy
back, repair, disposition and disclosure, and have teamed
up to create a special brand of escalated concern management
processes.
DeMars and Morley provide a range of services to assist OEMs
with their escalated concern management needs, including:
- dispute resolution program administration
- initial complaint notification
- mediation services
- arbitration services
- training programs
- state and federal regulatory compliance
- customer negotiation
- repurchase
- title branding
- vehicle disposition
- disclosure compliance
- sales tax retrieval
- reporting (online)
- transfer agent
- repair verification
DeMars and Morley ensure that clients are given the benchmark
in customer service at highly competitive rates for either
a turnkey solution or a menu options format and ensure that
client needs are met with a custom-tailored solution for maximum
flexibility and cost savings, coupled with substantially higher
customer service standards than what existing suppliers currently
provide.
