Can ADR Resolve Your Business Problems? (As published in Expert Insight™ in the March 15, 2000 issue of Inc. Magazine. By Jo DeMars) Disputes? Disagreements? Angry Customer or Employees? ADR may be the answer. Not long ago, aspirin was considered a medical cure all. Today, you may hear savvy business management consulting firms affirm that ADR can be an effective cure for prevalent business ailments. Download the full article in PDF format. What's a little conflict . . .? (As published in Expert Insight™ in the October 15, 2000 issue of Inc. Magazine. By Jo DeMars) Research shows we spend 35 to 45% of our time dealing with conflict. That's a high cost to pay when you'd rather be devoting those resources to activities with tangible results, like production or marketing. What do you figure your time is worth? Download the full article in PDF format. Get me a solution - Quick! (As published in Expert Insight™ in the July 1, 2000 issue of Inc. Magazine. By Jo DeMars) What's your problem today . . . Employee? Supplier or contractor? Customer? As managers, we try to troubleshoot by being proactive. We carefully plan and write tight contracts. Companies devote hours to spelling out expectations and requirements in policy handbooks. We deliberate over specifications and we work on our delivery systems to ensure great customer service. Download the full article in PDF format.