The Consumer Arbitration Program for Recreation Vehicles (CAP-RV) is a free service for owners of recreational vehicles with warranty disputes.

The CAP-RV program offers mediation and arbitration to RV owners and manufacturers to resolve disputes involving recreation vehicles under the Magnuson-Moss Warranty Act and state lemon law where applicable.

In mediation, the parties are invited to discuss the dispute and jointly develop a resolution with the assistance of a neutral third party.  In arbitration, the parties bring their case to an Attorney Arbitrator who reviews the complaint and makes a decision.  Arbitrated decisions are binding on the manufacturer, once accepted by the consumer.  Arbitrators and Mediators are attorneys and/or dispute resolution professionals trained on the Magnuson-Moss Warranty Act, local state lemon laws, and the specific rules and guidelines of the CAP-RV program.

To view the CAP-RV Program Brochure, select a link from the right.

To file a CAP-RV claim:

• if you are a California resident
  • click here to download an application
  • click here to download an arbitration brochure
  • click here to download a mediation brochure
• contact your manufacturer
• contact your local dealer or service center
• contact CAP-RV at info@demarsassociates.com or 800-279-5343