The Consumer Arbitration Program for Recreation Vehicles (CAP-RV) is a free service for owners of recreational vehicles with warranty disputes.
The CAP-RV program offers mediation and arbitration to RV owners and manufacturers to resolve disputes involving recreation vehicles under the Magnuson-Moss Warranty Act and state lemon law where applicable.
In mediation, the parties are invited to discuss the dispute and jointly develop a resolution with the assistance of a neutral third party. In arbitration, the parties bring their case to an Attorney Arbitrator who reviews the complaint and makes a decision. Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators and Mediators are attorneys and/or dispute resolution professionals trained on the Magnuson-Moss Warranty Act, local state lemon laws, and the specific rules and guidelines of the CAP-RV program.
To view the CAP-RV Program Brochure, select a link from the right.
To file a CAP-RV claim:
- if you are a California resident
- contact your manufacturer
- contact your local dealer or service center
- contact CAP-RV at firstname.lastname@example.org or 800-279-5343