Process Overview

The CAP-Home Program is a fair and speedy means of resolving home warranty disputes. Parties can feel confident that their case will be handled with the utmost care and attention by skilled Administrators and Arbitrators.

CAP-Home Administrators have a solid track record of processing and scheduling cases efficiently and effectively provides assurance that your case will be handled professionally and on time.

CAP-Home Arbitrators are experienced industry professionals, trained and examined in the principles of arbitration and the Rules of the Program. Our Arbitrators thoughtfully evaluate each item in dispute, taking into consideration both parties' positions and often conducting a personal inspection.

Please see below the steps to a typical CAP-Home case.

Case Administration Timeline