The Consumer Arbitration Program (CAP-Motors) is a free service for owners of automobiles and motorcycles with warranty disputes.

The CAP-Motors program offers mediation and arbitration to eligible consumers and participating manufacturers to resolve disputes involving vehicles covered under the Magnuson-Moss Warranty Act and state lemon law where applicable.

In mediation, the parties are invited to discuss the dispute and jointly develop a resolution with the assistance of a neutral third party. In arbitration, the parties bring their case to an Arbitrator who reviews the complaint and makes a decision. Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators and Mediators are professionals trained on the Magnuson-Moss Warranty Act, local state lemon laws, and the specific rules and guidelines of the CAP-Motors program.

To view the CAP-Motors Program Brochure, select a link from the right.

To file a CAP-Motors claim:

• click here to download BDM Application
• click here to download Porsche National Application
• click here to download Porsche California Application
• contact your manufacturer
• contact your local dealer or service center
• contact CAP-Motors at info@demarsassociates.com or 800-279-5343

This program is currently available to owners of Big Dog Motorcycles and Porsche Cars North America products.