DeMars Advantage

Personalized Case Administration
DeMars & Associates has administered warranty arbitration programs for nearly twenty years. During that time DeMars & Associates processed the documents that helped decide nearly 100,000 cases. Case administrators at DeMars & Associates combine the latest case management technology, including on-line document storage and retrieval, with traditional concepts like personalized customer care. For example, case administrators work with the parties to ensure claims are accurately identified to ensure thorough review by the CAP-Home arbitrator. Our staff professionally manages the processing of your case from initiation through final conclusion.

Efficient Timelines
The typical CAP-Home case proceeds to arbitration within one to two months. For example, in 2005 the average case handling time was 40 days. This means the DeMars & Associates case administrators actively work with you and the other party to schedule cases for arbitration within a fair and expeditious timeframe. You can expect our staff will work with you to move your case through the process and help you resolve the matter quickly.

Qualified Arbitrators and Mediators
CAP-Home mediators and arbitrators undergo our extensive training on the program rules and procedures, arbitrator skills and role-playing scenarios. All CAP-Home Arbitrators are required to successfully complete a written exam prior to appointment to the CAP-Home roster. Even after our neutrals are appointed, they receive periodic updates and coaching by DeMars & Associates to ensure their continued professional development. Our arbitrators and mediators consistently rate our training and in-service development as "top of the list".