Recreation Vehicle Warranties

The Consumer Arbitration Program for Recreation Vehicles (CAP-RV) is a free service for owners of recreational vehicles with warranty disputes.

The CAP-RV program currently provides services to owners who purchased their RV in the state of Florida.  The Program provides mandatory mediation and, if no settlement is reached, binding arbitration.   This service provides RV owners and manufacturers an avenue for a timely resolution of disputes involving recreation vehicles under Florida's Lemon Law.

In the mediation step, the parties are invited to discuss the dispute and to jointly develop a resolution with the assistance of a neutral third party.  Should a resolution not be reached in mediation, the parties bring their case to an Attorney Arbitrator who reviews the complaint, inspects the vehicle, hears testimony, and makes a decision.  Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators and Mediators are attorneys and/or dispute resolution professionals trained on Florida lemon laws, and the specific rules and guidelines of the CAP-RV program.

CAP-RV Program Brochure

CAP-RV Application Form

To file a CAP-RV claim:

  • contact your manufacturer
  • contact your local dealer or service center
  • contact Michelle Cramer, CAP-RV Program Coordinator, mcramer@demarsassociates.com or call 800-279-5343

As of 01 January 2016, the following are participating manufacturers in the Florida CAP-RV Program:

  • Airstream
  • Allied Recreation Group (Fleetwood & Monaco)
  • Ford
  • Forest River
  • Freightliner
  • GM
  • Jayco
  • Mercedes-Benz USA
  • Navistar
  • Newmar
  • Pleasure Way
  • Renegade (Kibbi)
  • Spartan
  • Thor
  • Tiffin
  • Winnebago

More information on the Florida Lemon Law for Recreation Vehicles as well as instructions for filing the Motor Vehicle Defect Notification Form is available from the Florida Office of the Attorney General.

CAP-RV 2016 Program Statistics