Dispute Resolution programs have proven to be an important component in the retention and recovery of automobile customers. Consumer advocates promote these programs as an important right for new vehicle owners. Today’s manufacturers understand the importance of taking care of the customer, and mediation and arbitration serve as an integral piece of a customer service program for the forward thinking manufacturer. Our high level of expertise and demonstrated commitment to continuous process improvements means we can provide flexible systems that meet a program’s needs, while still complying with the requirements set out in the Magnuson-Moss Warranty Act. Through a process that can be utilized in all 50 states, DeMars & Associates, Ltd. partners with our clients to develop a unity of purpose and consistency that meets all major project goals.