Since the 1980's, DeMars & Associates has actively worked with automobile manufacturers, home warranty companies, e-commerce websites and other industries to improve and streamline dispute resolution programs.

DeMars & Associates is experienced in all activities associated with both in-person and online dispute resolution programs.  We design programs, recruit and train Neutrals, follow up with consumers, and ensure the decision was carried out satisfactorily.  We work closely with regulators to ensure we stay ahead of the curve on all compliance issues.

Among DeMars & Associates' distinguishing features:

  • Designing innovative state of the art systems
  • Devolping creative, interactive training techniques
  • Designing and implementing technology for efficiency
  • Integrating team-based work practices
  • Maintaining effective communication practices
  • Setting and exceeding the highest standards

 DeMars & Associates is a recognized leader in dispute resolution.



"Arbitrator presented himself as completely neutral third party."
     - CAP-Home Client, December 13, 2012

"This arbitrator ... was professional, patient, extremely experienced and knowledgeable. Everyone received an opportunity to present all evidence and contentions in a polite and efficient manner and to follow up with anything they wished to add ... Very impressive.
     - CAP-Home Client, December 4, 2012

"Thank you for all your help, your diligence has made a world of a difference with this project."
     - DRX Client, November 2012

"Thank you for all your help ... I believe you are the reason the settlement was accomplished."
     - CAP-Motors Client, September 20, 2012

"I'd like to complement you on the way you have managed your part of this process. You have been appropriate, professional, responsible and highly reliable ... When people do their job as well as you have, I strongly believe that their quality should be acknowledged."
- CAP-Motors Client, September 4, 2012

"Good process. The arbitrator was flexible and accommodated the needs of each of the parties quite well."
- CAP-Home Client, February 7, 2012